Pittsboro, NC – The cyber incident discovered on October 28 that affected Chatham County government’s network is still under investigation. Chatham County’s Management and Information Systems (MIS) Department, along with federal, state, and local partners continue working to restore the affected systems. A timeline has not been established for full service restoration; however we continue to make progress in our ability to communicate with the public. These efforts include:
- Many Chatham County office phones are operating again, and we are working to get all phones back online; however, the voicemail system is still being repaired and expected to be restored in the coming days.
- Chatham County will soon move to a .gov email domain for county employee email addresses. As we make the move to the .gov domain, emails sent to the previous .org domain will continue to be forwarded for a period of time. More information will be forthcoming.
- Alternative contact methods have been established, such as temporary email addresses and phone numbers for the public to reach us. A new web page has been created at chathamnc.org/cyberincident which includes a central directory for departments’ contact information as well as Frequently Asked Questions. More specific details can be found under each department’s individual web page. The cyber incident web page is also available en Español at chathamnc.org/incidenteciber.
The community is encouraged to monitor chathamnc.org, particularly the web pages mentioned above, and the county’s social media channels (Facebook, Twitter and Nextdoor) for updates.
Updates on the restoration of services/systems will continue to be provided. We appreciate the community’s continued and support and patience as we continue to work through this situation.