Pittsboro, NC – In response to the COVID-19 pandemic, NC Governor Roy Cooper’s Executive Order 142 placed a statewide moratorium on residential utility customer disconnections, which ended on July 29, 2020. In hopes to support those in the community who may be experiencing financial hardship from the pandemic, Chatham County suspended all water service disconnections for non-payment and late fees through August 31.
On August 14, Chatham County Utilities collections staff mailed letters to delinquent utility customers informing them of the August 31 deadline and provided information about setting up a payment plan not to exceed six months. While disconnections and late fees are waived through August, it is important to note that past due and current account balances will need to be paid.
Chatham County utility customers are encouraged to take steps now to reduce their future financial obligation and pay their past due balance, including the following:
- Make a full payment if possible.
- Contact the Chatham County Utilities Department at or 919-542-8270 to set up a payment plan. Customers with a payment plan will make equal monthly payments across six months.
- Check toilets and faucets for leaks. Even small leaks can add up to high consumption.
- Conserve water to reduce usage. Water conservation tips can be found on the Utilities website.
Also, on August 31, the Chatham County delinquent tax collector plans to start enforcing collections on all delinquent taxes. This process has been on hold since March 16. Present use parcels that have been mailed two letters prior to March 16 and have not returned the required documentation will be removed from the deferral program.
For more information on tax payment options, including payment by credit card, e-check or bank draft, contact the Chatham County Tax Collections Office at 919-542-8260 or visit chathamnc.org/TaxPaymentMethods.