Consumer Reports survey finds comfort issues and extra fees are sore point with air travelers

Comfort issues and excessive fees are sore points for air travelers, and are among the major reasons many are traveling less, according to a new survey of almost 15,000 passengers by Consumer Reports. Eight of the 10 major airlines that Consumer Reports readers rated received low scores for seat comfort. Several carriers also got low marks for other quality-of-flight measures including cabin-crew service, cleanliness, and in-flight entertainment.

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